Mphasis Limited Career Notification - Walkin Date - 10th & 11th May 2017

Mphasis Limited Careers

Mphasis Limited Career Notification released for International Voice (technical Support) Process. Total no.of vacancies are 20. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : Mphasis

No.of Positions : 20

Post Name : International Voice (technical Support) Process

Qualification : Any Graduates

Apply Mode : Walkin

Walk-in Date : 10th & 11th May 2017

Walk-in Time : 10 AM

Walk-in Address:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014

Experience : 0 To 5 Years

Salary : INR 50,000 - 2,00,000 P.A.

Job Description :
1. Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
2. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
3. Update users about request status and close request when users are satisfied with solutions
4. Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.

Shifts Timings: 
1. 5 days working 24* 7 shifts, specially Night Shift
2. 2 Days Weekly Off Consecutive. Any 2 Days of the week(Rotational offs)
3. 9 Hours Login ( With 1 Hour Break )
4. Applicants must have Excellent command on English (Verbal and Written)

Other Benefits: 
1. Pick up and Drop
2. Global Standards work environment
3. Proper Desk job
4. Performance linked incentives

About :
Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011. In February 2014, Mphasis changed its logo and the brand name as Mphasis Unleash the Next, seeking to boost business other than from parent Hewlett-Packard, its largest client. In April 2016, Hewlett Packard Enterprise sold majority of its stake in Mphasis to Blackstone Group LP for around a billion dollars.