Amazon Career Notification - Walkin Date - 5th To 8th Sep 2017

Amazon Career Notification

Job Description:

We are looking for a dynamic, organized self-starter to join our new Employee Resources team located in Bangalore. The Employee Resource Center (ERC) Specialist in Bangalore will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Responsibilities:

Receive & log all queries received through phone & email in the Trouble Ticketing tool
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level are achieved at all times for HRS processes
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
Take ownership for query resolution and individual metrics


Baseline Requirements:

Minimum graduate from the AICTE/UGC accredited institute
Minimum of 0 -3 years of experience in voice process
Willingness to work in call center / contact center / Help desk environment
Willingness to work in 24*7 support process including night shifts
Strong attention to detail and good interpersonal skills
Strong decision making and problem solving skills
Ability to multi-task and agility to change in fast-paced dynamic environment
Proficient with MS Excel, Word and Visio
Application of Phone and email etiquettes in customer interactions

Preferred Requirements:

Foreign languages proficiency would be an added advantage
Prior experience in an in-bound / out-bound call center
Handling HR help desk is desirable
Experience in HR/HR shared services
Experience in PeoplePortal HRMS and Siebel/Talisma (CRM)
Knowledge of Six Sigma methodology and tools

HR Applications used:

PeopleSoft 8.9 ver
ADP US Payroll tool
Time and Attendance System
Trouble Ticketing Service Request Workflow Web Application


Interview Process:

HR Round
Versant (Online Assessment)
Operations Round 1
Operations round 2

Process: ERC Associate

Venue:
Ground Floor, Amazon Recruitment Centre,
Bagmane Constellation Business Park,
Opp. Soul Space Arena Mall,
K.R.Puram - Marathalli Ring Road,
Mahadevapura, Bangalore 560 048

Date & Time:
Monday to Friday between 9:30am-12:00pm STRICTLY


This Job requirement is only for the Fixed Term Contract of 4 months only


Salary: INR 2,50,000 - 4,00,000 P.A. Transport Facility, Sodexo, Night Shift Allowance, Overtime Allowance