Amazon Career Notification -Walkin date - 26th To 30th June 2017

Amazon Walkin Drive

Amazon recruitment notification released for Customer Service Associate posts. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : Amazon
 
No.of Positions : NA

Post Name : Customer Service Associate

Qualification : Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Apply Mode : Walkin

Walk-in Date : 26th To 30th June 2017

Walk-in Time : 10 AM

Walk-in Address:
Tower-A, 3rd Floor,
India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road,
Saravanampatty, Coimbatore -641035

Experience : 0 To 5 Years

Salary : INR 1.72 LPA to 1.95 LPA

Job Description :
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Additional benefits -
1. Transport Allowance (If applicable)
2.  Night Shift Allowance
3.  Sodexo Meal Coupons
4. Over Time Benefits.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
Communication Skills:
1. Applicants Willingness to work in 24*7 enviornment

1. Applicants must have Excellent communication skills (written and verbal)
2. Ability to communicate correctly and clearly with all customers
3. Applicants must have Excellent documentation skills
4. Good comprehension skills ability to clearly understand and state the issues customers present
5. Ability to concentrate follow customers issues without distraction to resolution
6. Good composition skills ability to compose a grammatically correct, concise, and accurate written response
7. Work successfully in a team environment as well as independently

Computer Knowledge/Skills: 
1. Ability to use a desktop computer system
2. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
3. Applicants must have Excellent typing skills
4. Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
5. Demonstrates an ability to successfully navigate websites
6. Demonstrates a proficient knowledge of email applications
7. Demonstrates an ability to learn in various media
8. Ability to successfully adapt to changes in the work environment

Customer Focus: 
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills: 
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

About :
Amazon.com (/ˈæməzɒn/ or /ˈæməzən/), commonly known as Amazon, is an American electronic commerce and cloud computing company that was founded on July 5, 1994, by Jeff Bezos and is based in Seattle, Washington. It is the largest Internet-based retailer in the world by total sales and market capitalization. Amazon.com started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics—notably, Kindle e-readers, Fire tablets, Fire TV, and Echo—and is the world's largest provider of cloud infrastructure services (IaaS and PaaS). Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.

Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, and Mexico. Amazon also offers international shipping to certain other countries for some of its products. In 2016, Dutch, Polish, and Turkish language versions of the German Amazon website were launched.

In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization. Amazon is the fourth most valuable public company in the world, the largest Internet company by revenue in the world and the eighth largest employer in the United States. In 2017, Amazon announced their plans to acquire Whole Foods Market for $13.4 billion by the end of the year, vastly increasing Amazon's presence as a physical retailer. The acquisition was interpreted as a direct attempt to challenge Walmart as a physical store.