HCL Career Notification - Walkin Date : 29th Sep 2017

HCL Career Notification - Walkin Date : 29th Sep 2017

HCL recruitment notification released for International Back Office Live Chat Process posts. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : HCL

No.of Positions : NA

Post Name : International Back Office Live Chat Process

Qualification : Any graduate with min 6 months of experience in a live Chat campaign is eligible for this opening.

Job Location : Noida

Apply Mode : Walkin

Walk-in Date : 29th Sep 2017

Walk-in Time : 11.00 am to 4.00 pm

Walk-in Address:
HCL Technologies Limited, N5 Building,
A-22, Sector - 60, Noida, UP - 201301

Experience : 1 To 5 Years

Salary : INR 1,75,000 - 3,50,000 P.A.

Job Description :

1. Good Typing Skills ( 30 wpm with 90% accuracy).
2. Good command in verbal and written English.
3. Excellent written communication skills
4. Good comprehension and correct grammar skills 
5. Excellent computer/ internet navigation skills.

Benefits & Compensation:

1. Compensation Best in the industry.
2. Home pick and drop office cabs available.
3. Opportunity for fast track career growth.
4. International standard facility.
5. Recreational activities and cultural programs.
6. ATM and Concierge available within premises.

Details:

• Registration & Scheduling for client examinations.
• Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
• Follow escalation procedures for issues uncontrollable at CSR level.
• Updating different trackers like End User complaint tracker etc.
• Implementing feedback given during monitoring sessions by PICs / Team Leads
• Appropriate documentation on client CRM
• Ensuring data security - proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

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