Tech Mahindra Ltd Career Notification - Walkin Date - 18th To 20th Oct 2017

Tech Mahindra Ltd Career Notification

Tech Mahindra Ltd recruitment notification released for Service desk Analyst posts. Total no.of vacancies are 15. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : Tech Mahindra Ltd

No.of Positions : 15

Post Name : Service desk Analyst

Job Location : Bengaluru(Whitefield, Electronic City)

Apply Mode : Walkin

Walk-in Date : 18th To 20th Oct 2017

Walk-in Time : 10 AM

Walk-in Address:
Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area
Building # ITC -4, Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100

Experience : 1 To 3 Years

1. At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process. 
2. Knowledge & Skills 
3. Fluent in English verbal and Nonverbal
4. Excellent telephone skills
5. Customer focused 
6. Ability to multi-task and prioritize workload
7. Ability to adapt to continuously changing procedures and environment 
8. Team player with strong interpersonal skills

Salary : NA

Job Description :

1. We are hiring for Service desk 
2. Basic Requirements 
3. Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. 
4. Candidates to be having experience of International Voice Process background. 

Key accountabilities:

1. Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email. 
2. Documentation, recording & updating incident details in CRM tool.
3. Communication, alerting technical staff via assignments and escalating to Resolver group 
4. Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. 
5. Answering queries and resolution of straight forward incidents 
6. Escalation of unresolved cases to next level application specialist teams. 
7. Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. 
8. Closure, formally closing incidents. 
9. Initial review and evaluation of the case. 
10. Communicating major IT incidents to affected customers.
11. 1st line application support and diagnosis 
12. Assisting the client with L1 and L1.5 Support activities 

More Jobs & News Like My Page