Hinduja Global Solutions (HGS) Career Notification - Walkin Date - 29th To 30th July 2017

Hinduja Global Solutions (HGS) Walkin Drive

Hinduja Global Solutions (HGS) recruitment notification for Tech Support posts. Total no.of vacancies are 55. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : Hinduja Global Solutions (HGS)

No.of Positions : 55

Post Name : Tech Support

Qualification : B.Tech/B.E. - Any Specialization, Diploma - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A / B.M.S - Management, B.Ed - Education, BCA - Computers, Other Graduate

Apply Mode : Walkin

Walk-in Date : 29th To 30th July 2017

Walk-in Time :  10 AM

Walk-in Address:
Hinduja Global Solutions
#5th Floor, Jayanth Tech Park, Padmini Gardens, Mount Poonamallee Road, Nandambakkam, Chennai 600 089
Landmark: Opposite to Chennai Trade Centre

Contact HR Person: Hari Prasad @ +91 9500088018
Apply To: hariprasad.b@teamhgs.com


Experience : 0 To 2 Years

Salary : INR 1,00,000 - 2,00,000 P.A.

Job Description :
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles 
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Responsibility:- Hotline/ Email/ Chat/ Outbound/ Social Media
To ensure sufficient functioning in terms of call quality & quantity of queries answered, attendance and maintaining discipline.

Desired Skills and Abilities:
1. Applicant muust have Excellent in English Communication
2. Applicants Need to speak any one Regional Language {Tamil / Kannada / Telugu / Malayalam}
3. Applicants must Strong in Technical Knowledge - Telecom
4. Basic Telephone Etiquettes
5. MS Office
6. Applicants must have Typing Skills minimum 15 WPM with 85% accuracy & Basic System  Navigation Skills
7. Applicants must have Ability to write, read and speak English to suit business need
8. Decision Making, numerical ability & logical reasoning
9. Customer Focus and Being Attentive
10. Troubleshooting

Benefits:
1. An associate with us is entitled to the following benefits:
2. Life Insurance for self
3. Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call

About :

'Hinduja Global Solutions is an Indian pure play business and service provider headquartered in Bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 employees worldwide with a large employee base in India. It has presence in about 12 countries including Philippines, USA, UK, Canada, France, Germany, Italy, Netherlands, Mauritius, UAE and Jamaica. In India, it has 66 "delivery centers" including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur.

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