HCL Career Notification - Walkin Date - 7th To 9th Nov 2017

HCL Career Notification - Walkin Date - 7th To 9th Nov 2017

HCL recruitment notification released for WFM Analyst posts. All interested job seekers need to find below details carefully and attend interview / apply the post as given below.

Company Name : HCL

No.of Positions : NA

Post Name : WFM Analyst

Qualification :

1. Any graduation with 2-5 Years experience in Workforce Management, preferably in contact centers.
2. Currently working Experience with Workforce Management software (scheduling, performance tracking, reporting)
3. Immediate joiners preferably 

Job Location : Chennai

Apply Mode : Walkin

Walk-in Date : 7th To 9th Nov 2017

Walk-in Time : 10 Am To 4 PM

Walk-in Address:
HCL Technologies, No.107, WSS Towers/Navins Towers 1st floor, Harris Road, Pudupet, Mount Road - Land Mark - Near Casino Theatre -Chennai - 600002

Experience : 1 To 5 Years

Salary : INR 1,75,000 - 3,25,000 P.A.

Job Description :
Candidate will serve as Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities includes to prepare and monitor attendance and scheduling functions, tracking Adherence and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Prepares intraday reports on staff attendance.
2. Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
3. Manages changes to scheduling to ensure adequate daily resource coverage.
4. Communicate with management and operations team to ensure Service level is met.
5. Creating reports which gives clear picture of hourly, daily and Monthly agent wise performance
6. Monitor attendance and schedule adherence.
7. Processes management requests for modifications of scheduling events (meetings/training, etc.).
8. Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
9. Provides analytical support for special projects.
10. Communicates and works with staff members, management, Human Resources, and Accounting.
11. Performs any other related duties as required or assigned.
12. Demonstrated strong analytical skills, with emphasis on forecasting.

SKILLS 

1. Demonstrated strong analytical skills, with emphasis on forecasting. 
2. Ability and willingness to learn new software applications. 
3. Skills in complex problem solving, judgment, critical thinking and decision making.
4. Ability to be highly organized with an emphasis on accuracy and timeliness. 
5. Ability to organize information and have attention to detail and accurately follow procedures.
6. Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time. 
7. Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics. 
8. Ability to sit the entire work day viewing a computer monitor. 
9. Ability to work occasionally evenings and weekends to meet deadlines.

Mandatory Note: Please mention as Vaseem WFM (Work Force Management) on top of your resume without fail

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